At ConsultaPanel we specialise in online surveys that
are designed to help businesses gain insights into what their clients are
thinking, learn more about their preferences and what they really want. We aim
to bridge the gap between companies and their clients and assist in the
development of better products and services for consumers in South Africa.
Online market research is something businesses should
certainly invest in – it’s cost-effective, convenient and lets you know how
your products and services are perceived by your customers.
We create online surveys that
are designed to:
- Allow you to communicate with your clients. Tell survey
participants what you’re trying to achieve, ask their opinions, ask them
for their comments and suggestions and ask them for constructive
criticism. Surveys are a great form of two-way communication.
- Identify opportunities for improvement, change and growth. You can
learn from the results of your surveys – learn what customers are
satisfied with, learn what they think could use improvement and learn
about which aspects of your business they aren’t satisfied with.
- Identify problems. When you work on the business side of things, it
can be easy to lose perspective when it comes to what the customer wants.
If your clients have problems with your products or services, online surveys are a place
for them to express any problems or difficulties they have.
- Evaluate success. Want to know how an existing product or service
is fairing with the South African public? Find out by distributing surveys
to your target market.
In this ultra-competitive market, the competition
increases every day. Keep your business in tune with what your clients want and
need with the help of ConsultaPanel. To learn more about our online
surveys, contact us today!