In March 2012 the Focus Group is bringing their prestigious Customer Experience event to South Africa. Their UK-based annual European Customer Experience World (ECEW) attracts speakers from international brands such as the Disney Institute, Coca-Cola, Yahoo, Unilever, Starbucks and Virgin as well as the leading published experts such as David MacLeod, Chair of the UK Government Task Force.
Consulta Research is proud to announce that our CEO, Prof Adre Shreuder, will be speaking at the conference. Shreuder will lead a workshop on the issue of measuring Customer Experience. The workshop will give practical examples on how Customer Experience can be measured on a national level. America, Sweden, Korea and Malaysia are only a couple of the countries that have implemented an index to measure the customer satisfaction of the whole nation.
Other speakers to share the stage are leading South African companies, including ABSA, Sanlam Finance, Sun International, MTN, Virgin Active (South Africa) and more. The event will be chaired by well-known South African TV and film personality Leeande Reddy, well-known in SA as MC at prestigious corporate events.
Book your spot now
You can still book your spot at this not-to-be-missed Conference. Get more details about ICEW here. You can also use “Consulta” as a code to get a 10% discount on the conference price.
We hope to see you there!
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